Tag : member experience

Food and beverage programs continue to evolve across Canada’s private club community, balancing member expectations, culinary creativity, operational realities and the desire to create memorable experiences. In this article, Food & Beverage leaders from clubs across Ontario share what they’ve learned through the summer season and what they’re bringing into fall—from seasonal menus and local sourcing to managing costs, engaging members and creating experiences that extend beyond the plate. Their insights offer practical inspiration for clubs looking to deliver meaningful dining experiences while staying true to their unique membership and traditions.

Nicholas D'Ovidio
Interim General Manager at The Club at North Halton

At North Halton Golf & Country Club, culture transformation began with honest conversations and a shared commitment to delivering one seamless member experience. This blog explores how the club aligned its leadership, introduced the 3 Es—Empathy, Energy, and Entertainment—and established practical standards reinforced through daily behaviors. It also highlights how AI supports communication and operations, helping the team focus on what matters most: creating exceptional experiences for every member.

Kathleen Howard
Director of Food and Beverage 
The Cricket Club

The Ontario Branch of CMAC is excited to introduce a new committee focused on one thing we all value: connection.